Consumer Rights & Complaints

Consumer Rights & Complaint Information

Clients have the right to request access to their health care records. Requests must be submitted in writing and include identifying information and the records requested. 

Regulatory Authority

Licensed mental health professionals in Texas are regulated by the Texas Behavioral Health Executive Council (BHEC).

Website: (https://www.bhec.texas.gov)

Phone: 1-800-821-3205  

Consumer Complaint Option

Clients may also file a consumer complaint with the Texas Office of the Attorney General, Consumer Protection Division.  

Website: (https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint) 

Phone: 1-800-621-0508